Orders will process the same day (excluding Sundays and holidays) and will typically ship within 2 business days pending availability. Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. You can also log into your account and view status. If you need any assistance with your order, please contact us immediately via email, as we will not be able to make changes to your order after your order has shipped. You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification. Orders submitted after 2:00pm EST will not be shipped until the following day.
INTERNATIONAL SHIPPING RATES + SERVICES
ALL COUNTRIES (EXCEPT CANADA + MEXICO)
Service Cost Delivery Time
First Class* (Standard) up to 4 lbs $15.00 3 - 15 business days
Priority $ 29.00 2 - 10 business days
CANADA + MEXICO
Service Cost Delivery Time
First Class* (Standard) up to 4 lbs. $10.00 3 - 5 business days
Priority $ 25.00 2 - 3 business days
FIRST CLASS IS NOT AVAILABLE FOR THE FOLLOWING COUNTRIES (ONLY PRIORITY):
BRAZIL, FRANCE, ITALY, LUXEMBOURG, NEW ZEALAND, AND SOUTH AFRICA
*Please note that these are estimated delivery times and Glamour and Glow is not responsible if package is held at customs and takes longer than noted.
*Please understand that First Class service, although is the most affordable service, is considered the 'bare bones' of shipping and does not provide tracking or insurance. By choosing this service, you the buyer, understand this.
TAXES + DUTIES:
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. For more information on your country's taxes + duties, please contact your local postal service.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
We strive for 100% Customer Satisfaction but if for some reason you are not happy with your purchase, returns are accepted for full refund (less shipping cost) within 14 days of original purchase date. Please contact us immediately and make us aware of your return. Merchandise must be new and unworn with tags attached. Returns can be made at the store or through mail. Refund is in the form of the original payment. All sale items are final sale.
If after 14 days, store credit will be given for the amount (less shipping cost). Please feel free to contact us with any questions regarding our policies. 607.398.2345